shipping returns & delivery

Where do you ship?

We currently ship across India

Please check shipping availability by entering your pin-code during checkout or click here.

When will my order ship and how long will it take to arrive?

- After the order is confirmed, we dispatch your order within 1-2 working days.

- Once the order is dispatched, we will send you the tracking number along with estimated delivery date.

Can I make changes to my order once it has been placed?

If you have made any error while placing your order or need to make any changes to your order, please email us at care@thefaceshop.in at the earliest. We will take all efforts to ensure that the correct order is delivered to you.

How do I check the status of an order?

Once we have dispatched your order, you will receive an email with tracking information so you can easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your ‘junk’ folder.Y

You can also go on our website thefaceshop.in and put in your order number to track your order. 

If you still didn’t receive an email with tracking information, please contact us on care@thefaceshop.in

What is your return/exchange policy?

If you are not completely satisfied, please write to us on care@thefaceshop.in within 5 days of your purchase.

For detailed information, please see our Returns and Exchange policies.

How do I return my unused product?

If the product you have received is damaged, expired or incorrect, please contact our customer service team at care@thefaceshop.in in order to start the return process.

How do I get a refund for my returned order?

Once you have requested for a refund, our executive will arrange for a pickup of the returnable items.

After checking the products & the issue, your refund will be processed within 7 -14 working days.  

Loyalty points earned for the order will get auto deducted in case of return or refund.

Can I return a product I did not purchase from TheFaceShop.in?

As our policy, you can only return the products which you have purchased from thefaceshop.in

Do you ship internationally?

We currently ship in India only. 

online ordering

How do I order online?

Add products to your order by selecting a product and quantity and click on add to cart.

Your total order amount will show in your shopping cart, you can click on ‘view bag & continue shopping’ to view the items in your cart.

When you click on check out simply log into your account (if you have one) or continue to check out as a guest and fill in your shipping and billing information and press submit order.

After we process your order, you will immediately receive a confirmation email. 

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Paytm, Amazon Pay, Freecharge, Kotak Pay, Itz Cash, UPI, Sodexo and all other payment options available on PayUbiz.

Where can I purchase The Face Shop products?

You can purchase our products both online and in select retail stores. Online: thefaceshop.inwww.Nykaa.comwww.amazon.inwww.flipkart.inwww.myntra.in In Store: Shopperstop, Nykaa, Health and Glow, LifeStyle

The product I want is ‘temporarily out of stock, will it be available again?

We suggest you subscribe to our emails to ensure you are getting first-access to all new products, promotions and news. You can also register to get notified if an out of stock product comes back in stock.

Do you offer any gift certificates or promotional codes?

If you haven't already signed up for our emails – please do! We will keep you informed about our latest launches, promotions and deals. We are always having promotions and deals to help you get the most value from your purchase.

Can I use more than one promo code at a time?

Promotional codes are limited to one code per order. All promo codes are available for a limited time and cannot be used once expired. The Face Shop reserves the right to change or cancel offers and promotion codes at any time.

If you are having issues when using promo codes, please be sure your order meets the qualifications and that the offer code is still valid. If it is still not working, please contact us on care@thefaceshop.in

How can I review my order history?

You can review your order history by logging into your account on thefaceshop.in and clicking on your profile. 

account / rewards

Why register for an account on thefaceshop.in?

Have a speedy checkout 

Track orders & shipments

Restock from old order 

Get access to promos, offers & new products

How do I create an account?

Click ‘log in’ link and select ‘register’ to create a new account OR, you can create an account during your first checkout

I am having trouble logging in, how do I recover my password?

Please click on the ‘forgot password’ link on the log-in screen for instructions on how to recover your account. Or, please reach out to us on care@thefaceshop.in for further assistance. 

How can I update my credit card information?

You can log into your account on thefaceshop.in, go to your profile and select payment methods to update your credit card information. 

How do I subscribe or cancel my email subscription?

You can easily subscribe to our emails by selecting the SUBSCRIBE option and entering your email address.

ingredients / testing

Is The Face Shop cruelty free?

Yes, all products from The Face Shop are cruelty free. 

Are your products all natural/organic?

The Face Shop remains true to its natural story and thus uses natural non-irritating ingredients that provide the most benefit to your skin. 

Are The Face Shop products paraben free, vegan and gluten free?

Some fit but not all do. If any allergies or intolerances, please consult the ingredient list and your doctor

Can I get a list of ingredients used in your products

Link ‘about us’ page where key ingredients have been highlighted.  

Is it safe to use your products during pregnancy/nursing?

Yes