The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned.
Products purchased by a Customer cannot be Returned/Replaced by The Face Shop India. The returns/refunds will be accepted only if Customer finds that the Product delivered is damaged and/or defective and/or is expired and the same needs to be intimated to us within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “TheFaceShop.in” or by sending an email at care@thefaceshop.in with images. Returns or Replacement will be entertained only once for each order.
In case of Return or Replacement of any Product, The Face Shop will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with The Face Shop, in this regard.
Returns/replacement requests for missing or wrong products delivered must be raised within 48 hours of delivery.
Returns/replacements are accepted for unused products only
Please note, unboxing video of the sealed outer brown box with uncut tapes, shipping label, delivered products and the invoice copy is mandatory for cases related to defects, damages, missing or wrong products delivered.
Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
The Face Shop will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within 7 to 10 working days or such time as taken by banking channels to process such refund.
In case any free item is found defective then The Face Shop shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with The Face Shop for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.
Order once placed on The Face Shop.in can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on “The Face Shop.in” or by sending an email at care@thefaceshop.in.The Face Shop reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by The Face Shop specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by The Face Shop to arrange delivery of Product etc. If cancellation request is rejected by The Face Shop after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by The Face Shop, the said amount will be refunded in accordance with above mentioned process.
